Last updated on July 2nd, 2023 at 01:06 pm

Yearly, Manychat empowers instant connections and conversations with customers.

What purpose does ManyChat serve?

Manychat’s purpose lies in boosting sales and marketing efforts. It enhances product sales, fosters customer engagement, generates leads, and offers personalized support through customized conversations on Instagram Direct Messages and Facebook Messenger.

Experience the AI-driven live chat support feature. Utilize our AI to craft responses and optimize the length of your text, whether you need to improve, lengthen, or shorten it. Upgrade on the App Store to enhance client communication significantly. Embrace the potential of Manychat’s latest features and enjoy more meaningful conversations with the help of AI!

Designed for businesses, ManyChat is a cloud-based chatbot solution that facilitates the implementation of chat marketing campaigns through social media platforms and text messaging.

What functionalities does ManyChat offer?

ManyChat is a chatbot solution in the cloud, catering to small businesses’ chat marketing campaigns on social media platforms and text messaging. Its prominent features include message broadcasting, drip marketing, A/B testing, audience segmentation, and lead conversion.

ALWAYS CONNECTED

Engage in conversations with your subscribers across all platforms. Participate in discussions, provide answers to inquiries, and handle subscriber data by adding tags, subscribing to sequences, and updating custom field values.

  1. LiveChat for each bot

Stay constantly connected with subscribers of each of your bots.

  1. Disable bot notifications

Hide bot-sent messages to easily locate messages from page admins.

  1. Manage subscriber data

Access user information, manage tags, subscribe or unsubscribe from sequences, and update user field values.

  1. Pause automation

Temporarily halt automated bot messages while you interact with your subscriber. A 30-minute pause is initiated, during which the subscriber only receives manually sent messages from an admin.

  1. Assign conversations

Assign conversations to yourself, enabling efficient tracking of assignments.

ManyChat Features:

User-Friendly Interface: ManyChat receives praise for its user-friendly interface, specifically for its simplicity and ease of use. The dashboard is designed to quickly navigate through performed actions on the screen. The left side features a menu bar with various options, while the corresponding content is displayed on the right side. Additionally, easily accessible buttons are strategically placed for convenient setting adjustments.

Functional Chat Flow Builder: One of ManyChat’s standout features is its chat flow builder, available in two interfaces: the Basic Builder and the Flow Builder. These interfaces allow users to effortlessly create and edit chat flows, ranging from simple to complex. The interface is visually intuitive, featuring icons and an organized workspace design. As a result, the learning curve for new users is significantly reduced.

Is ManyChat compatible with Instagram and Facebook?

Employ Manychat as your personalized assistant that mimics your voice accurately. It automatically responds to every reaction, story reply, and story mention, leaving your viewers craving for more.

Manychat enables businesses to conduct marketing, sales, and support activities using Facebook Messenger. It offers a user-friendly platform that allows businesses to create chatbots within just 5 minutes, without requiring any coding knowledge.

With over 100,000 bots on Facebook Messenger, Manychat is a leader in the field of messenger marketing. The company provides a comprehensive toolkit to help businesses expand their Messenger audience, making it effortless to convert anyone into a subscriber.

App Privacy

The app’s privacy practices, as described by the developer Manychat, may involve the handling of data as outlined below. Please note that Apple has not independently verified this information. For additional details, refer to the developer’s privacy policy.

Advantages of ManyChat:

  • Offers a range of features that enhance live chat interactions and enable the creation of engaging chatbots.
  • Supports chatbots across multiple channels, including Facebook Messenger, Email, and SMS.
  • Provides A/B split testing functionality.
  • Generates reports on bot performance, including metrics such as message volume, open rates, click rates, and conversions on a daily, weekly, and monthly basis.
  • User-friendly interface for a smooth experience.
  • Seamless integration with Facebook Messenger.
  • Simple and straightforward installation process.

Basic Builder in ManyChat

The Basic Builder is a dedicated workspace within ManyChat equipped with a variety of tools for easy editing of generated message flows. This feature provides a well-organized view of chatbot content and all messages within selected flows.

As the name implies, the Basic Builder focuses on fundamental editing options and follows a linear organization. While it offers a user-friendly environment, it is best suited for handling simple messages.

Diverse Growth Tools:

In addition to its comprehensive flow builder tools, ManyChat provides a wide range of growth tools, catering to businesses looking to engage in conversations through configured bots and expand their customer base.

ManyChat offers multiple channels for driving leads to your bot, including Facebook Comments, Website Widgets, QR Codes, and Landing Pages. With a total of 8 possible paths to initiate conversations between potential customers and your bots, there are numerous entry points where your bots can automatically interact, such as liking or replying to customers’ comments, fostering engagement.

These tools enable businesses to engage with prospects who may not directly message them, thereby unlocking sales possibilities. Each of these tools contributes to effective lead generation when utilizing ManyChat.

Useful Built-in Analytics Tools:

ManyChat‘s built-in Analytics Tools are designed to track the performance of each messenger campaign by logging conversion events and metrics. This functionality allows users to gain insights and monitor the effectiveness of their messaging campaigns.

In terms of Growth Tools, ManyChat offers its users essential metrics to evaluate the effectiveness of each tool, including:

  • Impressions
  • Opt-ins
  • Open rate
  • Click rate
  • Conversion rate

In addition, you can also track the performance of each message block, SMS, email in every Flow via individual stats like:

  • Sent
  • Delivered
  • Opened
  • Clicked
  • For Email blocks, you get 3 more stats: Bounced, Spam Report, Unsubscribed

Furthermore, with the ManyChat Pixel (a tracking code), you can easily define the flows with better conversion rates and which not to optimize.

Apparently, ManyChat provides us with so many measurable stats to track and monitor the dynamic of each block in the Flow detailedly.

However, they are all over the place and distributed over multiple sections. Hence, it’s quite challenging to have an overall assessment of your chatbot’s effectiveness. Furthermore, it’s harder to optimize your chatbot since ManyChat Analytics Tools are still quite basic.