Last updated on April 6th, 2024 at 10:55 am

The UK bakery chain has resolved the tech problem, following outages at McDonald’s and ‘issues’ at Sainsbury’s

Greggs, Britain’s largest bakery chain, faced technical difficulties with payments that led to temporary closures of some stores.

The company reported problems accepting payments at certain outlets on Wednesday but had resolved the issues by mid-morning.

“We have now resolved the technical issue that affected tills in some of our shops earlier this morning,” a spokesperson stated. “The majority of shops affected are now able to take card and cash payments again, and we expect the issue to be fully resolved shortly. We apologize for the inconvenience this may have caused to our customers.”

IT issues affected stores in cities like London, Manchester, Cardiff, and Glasgow, leading some shops to display temporary “closed” notices. Other stores requested customers to place orders outside using the Greggs mobile app before receiving their food.

A customer shared on X that their local branch was closed, along with a picture of a notice stating, “Shop will open late due to technical issues. You can order through click and collect or Uber Eats. Sorry for any inconvenience caused.”

Another customer posted on the platform, “Greggs this morning cash only! Sitting here with my coffee watching almost everyone have to walk out.”

Greggs, known for its meat and vegan sausage rolls, operates more than 2,450 bakeries across the UK.

It’s the latest retailer to face technical difficulties. McDonald’s outlets in various countries, including the UK, Japan, and Australia, encountered a “technology outage” on Friday, which the fast-food chain confirmed was not due to a cybersecurity breach.

Sainsbury’s also encountered a “technical issue” over the weekend, affecting card payments in stores and resulting in the suspension of online grocery deliveries. Chief Executive Simon Roberts issued an apology to customers on Sunday, stating that all affected systems were now operational.

Due to an overnight software update, the supermarket chain was unable to fulfill the “vast majority” of its online orders, impacting some stores, online grocery services, and communication with customers.

Tesco also faced technical issues and had to cancel some home delivery orders on Saturday.